Privacy Policy jqkclub — Your Data Is Protected Fully

01Introduction

Jqkclub ("we", "Platform" or "jqkclub") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy ("Policy") describes the types of personal data we collect, the purposes for which it is used, how it is protected, and your rights as the data owner.

This policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and any other applicable data protection legislation. We conduct all data processing operations with full integrity and responsibility.

02Personal Data We Collect

To provide a safe and seamless service, jqkclub collects the following categories of personal data:

03How We Collect Data

Your personal data is collected through the following methods:

• Direct registration — information you provide when opening a new account.
• KYC Process — identity verification documents uploaded during account verification.
• Platform activity — data generated automatically through your use of the website and app.
• Financial transactions — records of deposits and withdrawals processed through the payment system.
• Support interactions — information you share when contacting our customer support team.
• Cookies and similar technologies — technical data collected automatically through your web browser.

04Purposes for Using Personal Data

Jqkclub uses your personal data solely for legitimate and necessary purposes, including:

1. Verify your identity and age during the KYC process.
2. Securely process deposits, withdrawals, and other financial transactions.
3. Provide responsive and effective customer support services.
4. Detect and prevent fraud, money laundering, or platform abuse.
5. Send promotional information and exclusive offers related to jqkclub services (subject to your communication preferences).
6. Fulfill applicable legal obligations and regulatory compliance requirements.
7. Analyze usage patterns for platform improvement and user experience enhancement.

05Data Sharing With Third Parties

Jqkclub does not sell or transfer your personal data to third parties for commercial gain. However, there are certain situations where data sharing may occur, namely:

• Payment service providers — to process financial transactions securely.
• Licensed game providers — to deliver a seamless gaming experience.
• Authorities and enforcement bodies — when required by law or by court order.
• Technical service providers — such as cloud computing services that support platform operations, subject to strict confidentiality agreements.

All third parties involved in processing your data are required to meet security standards equivalent to or higher than those set by jqkclub itself.

06Encryption and Security Measures

Jqkclub implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
• Encryption of data at rest across all storage systems.
• Role-based access control for internal staff.
• Regular security audits conducted by independent third-party experts.
• 24/7 system monitoring to detect suspicious activity in real time.
• Two-factor authentication (2FA) for all access to internal systems.

07Cookies and Tracking Technologies

Jqkclub uses cookies and similar technologies such as session tokens and local storage to enhance your experience on the platform. These cookies help us:

• Maintain your login session so you don't need to log in again each time.
• Remember the preferences and settings you have chosen on the platform.
• Analyze usage patterns to improve platform performance and functionality.
• Detect unauthorized access attempts or fraudulent activity.

You can manage cookie settings through your web browser. Please note that blocking all cookies may affect certain features on the jqkclub platform.

08Your Rights as a Data Owner

Under the Personal Data Protection Act 2010 and jqkclub's policies, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact the jqkclub support team via live chat or email. We will process your request within 30 calendar days from the date the application is received.

09Cross-Border Data Transfers

In certain situations, your personal data may be processed or stored outside Malaysia, particularly in the context of cloud computing services and international game providers used by jqkclub. All such transfers are carried out under the following conditions:

• The recipient country maintains an equivalent or higher level of data protection.
• Data transfer agreements compliant with international standards are established with recipients.
• Additional security measures are in place for transfers to higher-risk regions.

10Data Retention Period

Jqkclub retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by law. Generally:

• Active account data — retained for the duration your account is active and for 7 years following closure.
• Financial transaction records — retained for a minimum of 7 years for legal compliance purposes.
• Activity and security logs — retained for 2 years from the date of creation.
• Support communication records — retained for 3 years from the date of last interaction.

Once the retention period expires, data will be securely deleted or anonymized.

11Children's Privacy

Jqkclub does not provide services to individuals under the age of 21. We do not knowingly collect personal data from children or minors. Should we discover that such data has been collected inadvertently, it will be deleted immediately and the associated account will be terminated.

12Amendments to the Privacy Policy

Jqkclub reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or technological developments. Amendments will take effect as soon as they are published on the website.

For material amendments that significantly affect your rights, we will endeavour to notify you via email or in-platform notification at least 14 days before the changes take effect. It remains your responsibility to review this page periodically.

13Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat — available 24/7 within the jqkclub platform, with a response time of under 3 minutes.
• Email: [email protected]
• FAQ: Visit our FAQ page

We aim to respond to all privacy-related enquiries within 5 business days. For formal data rights requests, the processing period is up to 30 calendar days.